I had a wonderful stay at the Mercure Istanbul Bakirkoy, with a location that was spot on for exploring the city. The staff went above and beyond in their service, making my experience even more enjoyable. However, the breakfast options could have included more western selections, and the pool access fee felt a bit unnecessary.
Rooms
9.0
My room was spacious and impeccably clean, providing a comfortable atmosphere to unwind after busy days. The amenities were well-maintained and I appreciated the little touches like daily water supplies.
Service
10.0
The staff really stood out with their helpful and friendly nature. They quickly assisted me with printing some work documents and were always there to answer my questions.
Location
9.0
The hotel's location was a huge plus, being close to shopping and dining options. It was easy to explore the city with great access to transport links.
Dining
7.0
Breakfast offered a good variety, although I was hoping for more western-style options. Still, the local selections were delicious and plentiful.
Facilities
8.0
Facilities like the pool were enjoyable, but I found the need to pay for a shower cap a bit unusual. Overall, it was a nice place to relax after long days of sightseeing.
Jordan
United Kingdom,
January
2025
6.6/10
I had a mixed experience at Mercure Istanbul Bakirkoy. The staff were super friendly and went out of their way to make my stay nice, which was a definite highlight. However, the cleanliness of my room left a lot to be desired, and I faced issues with the air conditioning. Overall, while the service stole the show, the hotel's physical condition needs some attention.
Rooms
5.0
My room was spacious, but I struggled with cleanliness and some maintenance issues. I wasn't impressed with the overall age of the facilities, either.
Service
10.0
The staff were incredibly attentive throughout my stay. They surprised my aunt with a birthday cake, which melted my heart, and even sent a nice treat when they noticed she was recovering from dental work.
Location
9.0
The hotel is in a great spot, close to shopping malls, restaurants, and public transport. I appreciated being away from the hustle and bustle of tourist areas.
Dining
6.0
Breakfast had a good variety of options, which I enjoyed, but I found lunch and dinner options lacking since the restaurant is only open for breakfast.
Facilities
5.0
The gym and spa facilities were decent, but the pool's early closing time was frustrating. Overall, I expected more maintenance in the common areas.
Sophia
United Kingdom,
January
2025
6.0/10
I enjoyed the hotel's great location and spacious wellness area, which was perfect for relaxation. However, I found the service could use some improvement, as I encountered issues with room cleanliness and inconsistent staff responsiveness.
Rooms
7.0
The rooms were generously sized and generally clean, although I did notice some inconsistencies in the housekeeping service on certain days.
Service
6.0
While I encountered friendly staff, the service could be unpredictable, especially in the restaurant where the waitstaff seemed overwhelmed.
Location
9.0
The hotel's location was fantastic, close to shopping centers and with easy access to transportation, making my exploration of Istanbul effortless.
Dining
7.0
The breakfast buffet offered a good variety of options; however, I wished there were more hot dishes and tastier bakery items.
Facilities
8.0
The wellness and fitness facilities were well-maintained and enjoyable, particularly the spa area, though the pool had limited hours.
Sebastian
United Kingdom,
October
2024
7.2/10
I had a mixed experience at Mercure Istanbul Bakirkoy. While the location was great and the staff were friendly, the check-in process was frustrating, and I faced some issues with my room. The overall amenities could use some improvements, especially in spa services and late checkout policies.
Rooms
6.0
The room was decent in size but had issues with street noise due to a window that didn't close properly, affecting my sleep.
Service
5.0
While many staff were helpful, the check-in experience was poor. I had to pay upfront and wasn't treated well during the process.
Location
9.0
The location was fantastic, with shops, restaurants, and other amenities close by, making it easy to explore the area.
Dining
7.0
Breakfast options were varied, but I found the dining experience could improve, especially for international choices.
Facilities
6.0
The facilities were okay, but the spa was in need of some serious upgrades, and the pool had extra charges that felt unnecessary.